Crucial Conversations: Tools for Talking When Stakes Are High

Date: April 11, 2017

What is a Crucial Conversation?
A crucial conversation is a discussion between two or more people where stakes are high, opinions vary, and emotions run strong. These conversations—when handled poorly or ignored—cause teams and organizations to get less-than-desirable results.

Crucial Conversations Training
Drawing on 30 years of research, this award-winning training teaches you how to achieve spirited dialogue at all levels in your organization; you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. This training experience introduces a set of tools that builds alignment, agreement, and interpersonal communication.

Tools for Talking When Stakes are High – Discover how Crucial Conversations Training will drive change for good throughout your organization, enabling you to:

  • Resolve disagreements—accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way
  • Build acceptance rather than resistance—give and receive feedback in a way that enhances relationships and improves results
  • Speak persuasively, not abrasively—effectively talk about high-stake, emotional, and controversial topics
  • Foster teamwork—get the right people involved in a way that ensures better decision-making and guarantees commitment and conviction

Who Needs Crucial Conversations Training?
Does your organization suffer from taboo topics, deference, disagreement, analysis paralysis, information hoarding, office politics, or alienation? Do you work with others who are hard to get along with, drag their feet, avoid tough issues, advocate their position excessively, respond poorly to pressure, easily become emotional, or run away when disagreements arise? Then you, your team, or your organization needs Crucial Conversations Training.

Who should attend: Managers and Supervisors

Dates/Times: Monday, May 15 and Monday, May 22,, 2017  from 8:30 AM to 4:30 PM (lunch included)

Location: MACNY Headquarters

Cost: $995/MACNY Member; $1,295/Non-Member; $895.50/Individual Member

Facilitator: David Freund
David Freund is the Chief Leadership officer of MACNY. His background includes over 35 years of manufacturing experience with and expertise in developing and implementing quality management systems, manufacturing control systems and self-directed work teams. David serves on the boards of nonprofits, privately held companies as well as a past member of the Onondaga Central School board. He also served as chairman of the MACNY’s Factory Management Council.